Gerd Müller-Pfeiffer, CEO
International Coffee Consulting
How AI, Automation, and Infrastructure are Reshaping Coffee Businesses at Scale
Coffee has become more emotional, personalized, and demanding, while the economics of operating at scale have grown more complex and volatile.
In this keynote, Gerd Müeller-Pfeiffer examines why traditional coffee operating models are no longer sufficient and how AI, automation, and digital infrastructure are emerging as strategic tools rather than experimental technologies. Drawing on real-world examples across the coffee value chain, from origin to café, the session highlights where AI is already creating tangible value by stabilizing quality, reducing volatility, and protecting margins.
The focus is not on replacing people or chasing innovation for its own sake, but on building resilient systems that enable humans to do what machines cannot: apply judgment, deliver hospitality, and create emotional connection.
The keynote concludes with clear leadership implications, outlining how coffee executives can design operating models that scale intelligently while preserving the soul of coffee.