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The Impact of Field Service in Beverage Dispensing Equipment

NCA Member Only Access
Webinar Recording   Presentation Slides

This webinar addresses topics of interest related to equipment field service and how recent innovations have impacted the beverage dispensing equipment industry.

In this webinar, you'll learn:

  • Pandemic impacts on finding, recruiting, retaining, and training field service technicians
  • What is trending in the service world…customer perspectives, company vantage point, and how the techs themselves are feeling
  • Technology trends in the service space and how they can benefit equipment uptime



Tim Spencer, SVP and GM Service Operations, Bunn-O-Matic Corporation

Tim has a diverse background of manufacturing management, operations leadership, service and support, and general management. With unique solutions and innovation, Tim has led revenue and profit growth, new product development, and customer satisfaction at The Standard Register Corporation, General Binding Corporation, ACCO Brands, WMS Gaming Inc, Scientific Games, and most recently with Bunn-o-matic Corporation.

Tim is the recipient of excellence awards from both Gartner Group and Aberdeen, and has been recognized by technology organizations for implementations in field service management solutions.

Tim is a graduate of the University of Utah with a degree in Business Finance and currently resides in Springfield, IL.

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